Return & Refunds Policy
To be eligible for a refund, you must let us know about any defects before your ceremony date, so please check your items carefully. Unfortunately, returns cannot be accepted after the conclusion of your ceremony.
To complete a return, we require a receipt or proof of purchase. Please do not send back your items without first contacting us by email.
If you have received an incorrect or defective product, contact us to arrange a return. You will be provided with a return address and a return code. Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. If you are approved, then your refund or replacement will be processed. In the case of refunds, a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
If you have chosen the wrong size, we are able to arrange an exchange for the correct size. An exchange fee is payable, to cover shipping and handling costs. To arrange an exchange, please contact us.
You will be responsible for any shipping costs incurred when returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund, unless the items are obviously defective. Depending on where you live, the time it may take for your exchanged product to reach you, may vary. We do not guarantee that we will receive your returned item.