How can you sell your ceremony sets for so little compared to other suppliers? Are they actually good quality?
Our business structure is much more streamlined than most of our competitors'. We don't pay store rent or employ a large staff, neither do we pay commission to the universities. As a result, we are able to offer products of the same, if not better, quality than other suppliers.
What if my robes don't arrive?
We post all our garments from our warehouse in the UK using Royal Mail. In the very unlikely event that your order is delayed, we will know about it, and we will be more than happy to compensate you and look to solve the problem. The post in the UK is very efficient and prompt, and we have not had a single misplaced delivery so far. If your order is especially urgent we also provide an 'express' service which means your items will be with you in 1-2 business days via a tracked delivery.
What if I cannot find the hood for my degree?
We currently only supply hoods to certain universities and for certain qualifications, so we may not yet have your specific hood in stock. We are, however, constantly broadening our range so you might like to check back a bit later. It may be possible for you to save money by buying our gowns and mortarboards, and renting the hood from another supplier. This way you can still save money and you get a fantastic memento which you can keep forever.
What if my robes don't fit properly?
As long as you follow our sizing guide, you will have no trouble with fittings. These are academic robes and therefore are inherently loose fitting.
What is your returns policy?
Unfortunately, we have had issues with some customers purchasing, using and then returning their gowns after graduation. As a result, we are unable to provide our graduation customers with refunds except in instances where items are found to be defective. In this case, claims must be made within thirty days of delivery and the defective item returned to us. If you have selected the wrong size and wish to exchange your gown, we are happy to provide you with an alternative size less return shipping costs. For customers buying non-graduation products (e.g. frames, undergraduate gowns etc.) we are happy to offer returns if you are unhappy with the product, provided we are notified within 14 days of your receiving the items.
What payment methods do you accept?
We can take card payments directly via our website, or via PayPal. Both are secure services and we do not store your card details.
How long will it take for my items to arrive?
We only use Royal Mail to dispatch our items. Orders placed before 12pm will be shipped the same day while orders placed after that time may be posted the following day. We provide two shipping options. Regular postage usually takes between 3-5 business days, and Express postage arrives in 1-2 business days.
Do your gowns and mortarboards match those rented out by my university?
Yes, our gowns and mortarboards are authentic academic dress, conforming to the official style as used by the universities in the UK. We work hard to ensure that our items match those of other suppliers, so that our graduates are indistinguishable from everyone else.
Can I change or add to my order once it is placed?
If you wish to make any changes to your order, please email us promptly at [email protected] Once the order is shipped we cannot offer refunds for incorrect orders.
How does rental differ from purchasing?
Once you have selected the correct gown for your university, you can choose to either rent or purchase it. After the ceremony, you then have a further two days before we ask that you post it back to us in its pre-paid packaging. If however, you wish to keep your items, then let us know and we’ll deduct the difference between the rental and retail price.
How should I treat my items once I receive them?
Gowns and mortarboards come flatly packaged. We recommend that you hang your gown once you receive it so that the creases have time to drop out on their own. Gowns can also be ironed at low heat or steamed to remove any remaining creases. Similarly, the mortarboards and hoods should be unpacked once received to remove any creases. Please ensure that your mortarboard is kept as dry as possible, as water damage to these items is fairly irreversible. If you get any marks on the mortarboard do not attempt to wash or clean it, simply return it to us and it will be dealt with by our professional cleaning team.
Do you offer PHD regalia?
At the moment we are not stocking PhD garments. We are however constantly expanding our range so please stay tuned to our website and Facebook page where we post the latest news.
I am ordering academic robes for a teaching position, do they need to reflect my exact qualification?
Some teaching institutions require staff to wear academic dress for formal occasions and we stock a range of generic hoods, gowns and mortarboards which are usually suitable for this purpose and can be purchased at a much lower rate than university-specific stock from other suppliers. It is worth noting that some institutions have more strict rules and staff must wear the regulation gown and hood from their highest earned qualifications, so it is worth checking before making a purchase.
Will my academic dress be delivered to my university or my home address?
Unlike other suppliers, we offer a convenient home delivery service for purchased and hired graduation sets. This means you avoid queuing up on the day of your ceremony. At the checkout we will ask you to enter a shipping address, which is where your items will be delivered to. Hired sets will arrive two days before your ceremony, so it's worth bearing this in mind when you select which address we should ship them to.