Return Hire Product

Please make sure you register your email address and the 9 digit order number you were given on your confirmation email, once you have returned your hired items. If you cannot find your confirmation email we would recommend checking your junk/spam folder. Please note this number is different from the 6 digits on your delivery slip. If you do not do this, your deposit will be deducted. Thanks!



Hire Return Instructions

1Order your items
Make sure you select hire when ordering your items, and put in the correct ceremony date! All items are scheduled to arrive 2 days before your ceremony.
2Enjoy your ceremony
You have up to 2 days after your ceremony to post your items back to us, so make the most of it! Take photos with your family and friends at home, and enjoy yourself :)
3Post your items back
You have up to 2 days to post your items back to us using the free return bag and label, before being charged any late fees. Simply drop off your parcel to your nearest Hermes Parcel Shop: https://www.myhermes.co.uk/parcelshop-finder.html Your card details will be kept on file for 2 weeks after your ceremony before being automatically deleted from our system, and if your items are returned late, you will be charged £8 per day after the third day to a maximum of £32 (after which you may keep everything if you like).
4Register your return
To prevent any late fees from being charged, make sure you register your return on this page after you have posted them back to us! You need to register your return using the 9 digit order number on your confirmation email (which is different to the 6 digit number on the delivery slip from the warehouse). If you can't find your confirmation email we recommend checking your junk or spam folder. Our system automatically checks the return post date, and any incorrectly registered returns will incur an extra £5 admin fee for our staff to make any necessary corrections.
5Or... keep your gowns!
If you decide that you would rather purchase your items for an extra £32, then that's no problem too! Simply keep them, and the difference in fees will automatically be deducted from your card, so you can have a memento of your time at university to hold on to forever :)