Do your gowns and mortarboards match those rented out by my university?
Yes, our gowns and mortarboards are authentic academic dress, conforming to the official style as used by the universities in the UK. We work hard to ensure that our items match those of other suppliers, so that our graduates are indistinguishable from everyone else.
Can I rent a gown even if I'm not attending a ceremony?
Yes! All of our gowns are home delivered so you don't need to be attending a ceremony in person to get one. We have plenty of customers who want to hire a gown to celebrate at home with their family and friends, or who want to hire the gown for extra graduation photos after their graduation day. You will be asked to enter a 'ceremony date' at checkout so just put the date of your planned celebration and the gown will be delivered to your home two days before.
I'm travelling from overseas to my ceremony, where should I get my gown delivered to?
We regularly post our gowns out to hotels, just put the address of the hotel as the shipping address and make sure the name on the order is also the name on the hotel booking. The hotel should then associate the package with your room booking and hand it to you on arrival. Another option would be for you to have your gown delivered to a friend who is based in the UK and attending the same ceremony - plus if you both order from us you'll save on postage too!
How long can I keep my rental gown for?
When you hire a gown you will be asked to provide your ceremony date at checkout. Your items will then be dispatched from our warehouse to arrive at your home address at least two days before that date. You then have until 2 days after the ceremony date to drop it at a post office to send it back to us. For example, if your ceremony date is the 12th July your gown will arrive sometime between the 6th and 10th July. You then need to drop the gown at the post office and register your return by the 14th July.
How do I return a rented gown to you?
Your hired gown will come in a resealable mailer bag with a prepaid return label. When you have finished with your gown you just need to put it back in the bag, stick the prepaid return label to the bag and drop it at the post office. You also need to register your return on the hire returns page of our website and enter the tracking number shown on your return postage label
I've lost my return postage label, what do I do?
If you have lost your return label please email firstname.lastname@example.org and we will email you a new label to print out and stick on at home.
What if my robes don't arrive?
If your rented gown has not arrived 2 days before your ceremony date please contact us before 12 noon. We can then dispatch a replacement on a next day service to ensure you have a gown in time for your ceremony.
We post all our garments from our warehouse in the UK using Royal Mail. In the very unlikely event that your order is delayed, we will know about it, and we will be more than happy to compensate you and look to solve the problem. The post in the UK is very efficient and prompt, and we have not had a single misplaced delivery so far. If your order is especially urgent we also provide an 'express' service which means your items will be with you in 1-2 business days via a tracked delivery.
What if I cannot find the hood for my degree?
We currently only supply hoods to certain universities and for certain qualifications, so we may not yet have your specific hood in stock. We are, however, constantly broadening our range so you might like to check back a bit later. It may be possible for you to save money by buying our gowns and mortarboards, and renting the hood from another supplier. This way you can still save money and you get a fantastic memento which you can keep forever.
What if my robes don't fit properly?
As long as you follow our sizing guide, you will have no trouble with fittings. These are academic robes and therefore are inherently loose fitting. We do however provide free exchanges if you wish to swap your size, you will just need to cover the cost of shipping a replacement.
What is your returns policy?
Unfortunately, we have had issues with some customers purchasing, using and then returning their gowns after graduation. As a result, we are unable to provide our graduation customers with refunds except in instances where items are found to be defective. In this case, claims must be made within thirty days of delivery and the defective item returned to us. If you have selected the wrong size and wish to exchange your gown, we are happy to provide you with an alternative size less return shipping costs. For customers buying non-graduation products (e.g. frames, undergraduate gowns etc.) we are happy to offer returns if you are unhappy with the product, provided we are notified within 14 days of your receiving the items.
What payment methods do you accept?
We can take card payments directly via our website, or via PayPal. Both are secure services and we do not store your card details. Unfortunately for rentals we are unable to offer PayPal as a payment method.
How long will it take for my items to arrive?
We only use Royal Mail to dispatch our items. Orders placed before 12pm will be shipped the same day while orders placed after that time may be posted the following day. We provide two shipping options. Regular postage usually takes between 3-5 business days, and Express postage arrives in 1-2 business days.
If you are hiring a gown then you will be asked to enter a 'ceremony date' at check out. Your gown will be dispatched to arrive at least 2 days before that date.
Can I change or add to my order once it is placed?
If you wish to make any changes to your order, please email us promptly at email@example.com. Once the order is shipped we cannot offer refunds for incorrect orders.
How should I treat my items once I receive them?
Gowns and mortarboards come flatly packaged. We recommend that you hang your gown once you receive it so that the creases have time to drop out on their own. Gowns can also be ironed at low heat or steamed to remove any remaining creases. Similarly, the mortarboards and hoods should be unpacked once received to remove any creases. Please ensure that your mortarboard is kept as dry as possible, as water damage to these items is fairly irreversible. If you get any marks on the mortarboard do not attempt to wash or clean it, simply return it to us and it will be dealt with by our professional cleaning team.
Do you offer PHD regalia?
At the moment we are not stocking PhD garments. We are however constantly expanding our range so please stay tuned to our website and Facebook page where we post the latest news.
I am ordering academic robes for a teaching position, do they need to reflect my exact qualification?
Some teaching institutions require staff to wear academic dress for formal occasions and we stock a range of generic hoods, gowns and mortarboards which are usually suitable for this purpose and can be purchased at a much lower rate than university-specific stock from other suppliers. It is worth noting that some institutions have more strict rules and staff must wear the regulation gown and hood from their highest earned qualifications, so it is worth checking before making a purchase.
Will my academic dress be delivered to my university or my home address?
Unlike other suppliers, we offer a convenient home delivery service for purchased and hired graduation sets. This means you avoid queuing up on the day of your ceremony. At the checkout we will ask you to enter a shipping address, which is where your items will be delivered to. Hired sets will arrive two days before your ceremony, so it's worth bearing this in mind when you select which address we should ship them to.
Can I collect and drop off my gown at my graduation ceremony instead of having it delivered to my home?
We do not have a presence on site at graduation ceremonies and therefore only offer home delivery and postal returns. You cannot opt to collect your Churchill Gowns products at the ceremony venue and you must return them to us in the post.
How can you sell your ceremony sets for so little compared to other suppliers? Are they actually good quality?
Our business structure is much more streamlined than most of our competitors'. We don't pay store rent or employ a large staff, neither do we pay commission to the universities. As a result, we are able to offer products of the same, if not better, quality than other suppliers.