Return Hired Products

You have up to 2 days to send your items back to us using the free return bag and label, before being charged any late fees. You can choose to either drop off your parcel to your nearest post office, or book a collection via the Royal Mail collection service. Please note that a collection needs to be booked in by the day after your ceremony to ensure it is collected within the two day return window, there is a step by step guide to booking your collection here. If your items are returned late, you will be charged £12 per day after the third day to a maximum of £60 per set (after which you may keep everything if you like).

To prevent any late fees from being charged, make sure you register your return on this page after you have dropped your gown off at the post office or it has been collected! You need to register your return using the 4 or 5 digit order number on your confirmation email starting with a #. If you can't find your confirmation email we recommend checking your junk or spam folder. Our system automatically checks the return post date, and any incorrectly registered returns will incur an extra £5 admin fee for our staff to make any necessary corrections.